Refunds & Returns
At PixAura, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Eligibility for Returns
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You have 30 days from the date of delivery to request a return.
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To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
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Proof of purchase (order number or receipt) is required.
Refund Process
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Contact us at thepixauracase@gmail.com to start your return.
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Once your return is received and inspected, we’ll notify you of the approval or rejection.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged product, we’ll replace it at no additional cost. Please contact us within 7 days of delivery.
Shipping Costs
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Customers are responsible for paying return shipping costs unless the product is defective or damaged.
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Shipping costs are non-refundable.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, check with your bank or card company. If the issue persists, contact us at thepixauracase@gmail.com.
